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THE WALDORF HILTON, London – Your ideal downtown stay
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Key details
Hotel Overview
Aldwych,
London,
United Kingdom,
WC2B 4DD,
Greater London
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Aldwych,
London,
United Kingdom,
WC2B 4DD,
Greater London
Map view
street view
Aldwych,
London,
United Kingdom,
WC2B 4DD,
Greater London
City landmarks
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
4200 ft
Museum
The British Museum
3900 ft
Garden
Buckingham Palace
1.3
mi
Square
Trafalgar Square
2400 ft
Museum
National Gallery
3000 ft
Elizabeth Tower - Houses of Parliament
Big Ben
1.4
mi
Castle
Tower of London
1.9
mi
Gallery
Tate Modern
1.2
mi
Church
Westminster Abbey
1.1
mi
Market
Borough Market
1.3
mi
Opera House
Covent Garden
2200 ft
Harbour
Tower Bridge
1.9
mi
Church
St Paul's Cathedral
4900 ft
Square
Piccadilly Circus
4300 ft
Clive Steps
Churchill War Rooms
5200 ft
Public Building
Houses of Parliament
5300 ft
Park
Hyde Park
2.0
mi
Oxford Street
Oxford Street
4600 ft
Whitehall Palace Whitehall Horse Guards Avenue
Banqueting House
3800 ft
Gallery
National Portrait Gallery
2900 ft
Aquarium
SEA LIFE Centre London Aquarium
4800 ft
Museum
Sir John Soane's Museum
2300 ft
Great Central House
Marylebone
1.4
mi
Palace
St James's Park
1.1
mi
Park
Sky Garden
1.5
mi
Seven Dials Covent Garden
Seven Dials
2500 ft
Museum
Museum of London
1.2
mi
Museum
Imperial War Museums
1.4
mi
Nearby
Museum
London Transport Museum
1000 ft
Event hall
Somerset House
800 ft
Restaurants
Cote Brasserie
500 ft
17-21 Tavistock Street
The Delaunay
300 ft
55 Aldwych
Balthazar
900 ft
4-6 Russell Street
Radio Rooftop
300 ft
336-337 Strand ME Hotel
San Carlo Cicchetti- Covent Garden
700 ft
30 Wellington Street
Fishworks
500 ft
2-4 Catherine Street
Opera Tavern
600 ft
23 Catherine Street
Sarastro
700 ft
126 Drury Lane Covent Garden
Guest Reviews & Ratings
What Guests Are Saying?
84%
loved it & would return
helpful staff
great location
lack of cleanliness
dated appearance
8.4/10
Great
Rooms
7.2
Location
8.7
Service
8.0
Dining
7.3
Guest reviews
8.4/10
based on 9 reviews
4/5
based on 5916 reviews
8.2
8.2/10 based on 1619 reviews
#490 of 1,196 hotels in London based on Tripadvisor
Randy
United States,
May
2024
7.0/10
I had a mixed experience at the Waldorf. The rooms were a bit tired and small, not quite up to the luxury standard I expected, although the huge TV was a nice touch. On the bright side, the hot water and rain shower head were great. The service, especially from Ben, was lovely and helpful, making my partner's birthday weekend even more special. The location was excellent for the Lyceum theatre and Covent Garden, but it felt a bit crowded at times. The dining experience was a bit hit or miss with fantastic choices but also some substandard offerings. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were small and not particularly luxurious, but the hot water and rain shower head were great. The huge TV was a nice addition.
Service
9.0
The service was excellent, with lovely and helpful staff, especially Ben, who made our stay memorable.
Location
8.0
The location was wonderful, perfect for the Lyceum theatre and Covent Garden, despite feeling a bit crowded at times.
Dining
6.0
The dining experience had its ups and downs, with fantastic choices but also some substandard offerings.
Facilities
5.0
Jeffrey
United Kingdom,
March
2024
8.4/10
The hotel is in a fantastic location, near major theatres and convenient for exploring London. The rooms are spacious and very clean, offering great comfort despite some tightness with double beds. The service provided by the professional staff is top-notch, ensuring a high-end hotel experience. The dining options are satisfying, although limited in variety.
Rooms
8.0
The rooms were spacious and very clean, providing great comfort.
Service
9.0
The staff was professional and dedicated to maintaining a higher-end hotel experience.
Location
10.0
The hotel is perfectly situated near major attractions like Leicester Square, So-Ho, China Town, and Covent Garden, offering easy access to the best of London.
Dining
7.0
The dining experience was good, with enjoyable options, although limited in variety.
Facilities
8.0
The facilities offer a range of services, enhancing the overall guest experience.
Richard
United Kingdom,
January
2024
8.6/10
I had a wonderful stay at the hotel. The rooms were immaculate, well-equipped, and had a modern yet classic design in line with the hotel's age. The bathroom was gorgeous, the bed was very comfortable, and I appreciated the separate sofa and TV room. However, the room was quite small and didn't feel worth the money.
Rooms
8.0
The rooms were well equipped and had a beautiful design. The bed was very comfortable, and the bathroom was fantastic.
Service
9.0
The staff were all polite, very helpful, and accommodating. They made me feel welcome and were attentive to my needs.
Location
9.0
The location was excellent, especially for theater lovers like me. It was very convenient, within walking distance of Covent Garden, Leicester Square, and Trafalgar Square.
Dining
9.0
The dining experience was top class with fantastic food and first-class service. Everything was excellent, and I especially enjoyed the freshly made omelettes.
Facilities
8.0
The hotel offered great facilities that enhanced my stay, making it even more enjoyable.
David
United Kingdom,
January
2024
6.8/10
Despite some room issues and dining inconsistencies, my stay at the hotel was overall enjoyable. The breakfast was great, but dinner service had some shortcomings. The location couldn't have been better for exploring the West End and Covent Garden.
Rooms
6.0
The room had some wear and overlooked a construction site, but the bathroom was spacious. However, there were issues with cleanliness and room service.
Service
7.0
Most of the staff were friendly and helpful, especially in arranging special surprises. However, there were occasions where the service fell short and lacked assertiveness.
Location
8.0
The hotel's location in the heart of the West End is excellent for theater visits and exploring Covent Garden, but noise from an AC unit affected the stay.
Dining
7.0
The dining experience had its ups and downs; while the quality was good, there were issues with the menu clarity and service. The Palm Court ambiance was lovely.
Facilities
6.0
The hotel offered basic facilities but had some maintenance issues and lacked consistency in services.
Diane
United States,
October
2023
8.4/10
I had a wonderful stay at the hotel. The room was clean, well-appointed, and a decent size, offering great value considering the London location. However, it was a bit cold. The service was top-notch, with friendly and genuinely helpful staff, though there was a small hiccup with the meal order. The location was perfect for sightseeing and close to Covent Garden and the theater district. The dining experience had varied options, but temperature issues affected some items. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
The room was clean, well-appointed, and offered great value for London, but it was a little cold.
Service
9.0
The staff was very friendly and genuinely helpful, making the stay pleasant.
Location
9.0
The hotel's location near Covent Garden and the theater district was perfect for sightseeing.
Dining
7.0
The dining hall had varied options, but temperature issues affected some items and caused a bit of chaos.
Facilities
9.0
The hotel offered a wide range of facilities, ensuring a comfortable stay.
Mike
United Kingdom,
October
2023
8.4/10
My stay at the hotel was quite pleasant. The room, while not very large, had all the amenities I needed, including tea, coffee, and biscuits. The service was excellent, with staff being super welcoming and kind. The location was perfect for exploring the theatres and sightseeing in London. The dining experience was fabulous, with a great choice of food options to satisfy everyone.
Rooms
7.0
The room was really small but had all the necessary amenities.
Service
9.0
The staff were absolutely delightful and went above and beyond to make our stay special.
Location
9.0
The location was excellent, especially for theater enthusiasts and sightseers.
Dining
9.0
The dining experience was fantastic with a variety of food options to choose from.
Facilities
8.0
The hotel had great facilities to ensure a comfortable stay.
Ian
United Kingdom,
October
2023
7.2/10
The hotel room was spacious with a single pull-out bed, which was perfect for our teenage daughter. However, the cleanliness was lacking despite paying a significant amount for our two-night stay. The absence of regular housekeeping, even upon request, was disappointing.
Rooms
6.0
The rooms were big and had a single pull-out bed, suitable for our teenage daughter. However, the cleanliness did not meet expectations, especially considering the high cost of £830.00 for two nights in a suite and the limited towel change without housekeeping.
Service
8.0
The staff were very helpful and honest. Housekeeping returned my forgotten sat nav promptly. Lucas, the deputy manager, showed exceptional hospitality. The breakfast room staff, particularly a friendly black lady, had a nice demeanor. However, there is room for improvement in customer service skills, particularly at reception.
Location
7.0
The location was brilliant and fantastic for our plans, offering convenience for theaters and pleasant surroundings. The courteous and efficient staff justified the price, although some areas appeared slightly dated.
Dining
7.0
The dining experience was a mix of cold and unpleasant food, with the buffet items being notably chilly despite being full. However, the quality was excellent overall with delicious options, until a recommendation question raised some doubts.
Facilities
8.0
The hotel's facilities were efficient and done to a high standard, offering various services like room service, dry cleaning, laundry, and tours/ticket assistance.
helpful staff
lack of cleanliness
Valerie
United States,
May
2023
7.4/10
I had a pleasant stay overall. The rooms were spacious and comfortable, but not as large as expected. The service was friendly and attentive, although there were minor hiccups with the breakfast order. The location was excellent for exploring London's attractions, and the dining experience varied in quality. The hotel facilities were satisfactory.
Rooms
8.0
The room was a nice size with very nice accommodations, though not as spacious as the executive suite previously experienced.
Service
7.0
The service was very lovely and attentive, with minor delays in taking the breakfast order.
Location
9.0
The hotel's location near Covent Garden and the River Thames was convenient for exploring London's attractions.
Dining
6.0
The dining experience ranged from good to disappointing, with varying quality in the meals served.
Facilities
7.0
The hotel facilities met the basic needs of a comfortable stay.
Adam
United Kingdom,
May
2023
7.0/10
The hotel was in a great central location, perfect for a city break, but it needed some upkeep and improvement in service. The room was left uncleaned, and there were issues with communication at the restaurant, though breakfast was enjoyable. The team seemed slow to respond to requests and overlooked giving back a car key, causing inconvenience on departure.
Rooms
7.0
The room could have used a little TLC but was comfortable overall.
Service
5.0
There were some service issues, including slow responses and oversights, impacting the overall experience.
Location
9.0
The hotel was ideally situated in the heart of shopping and theatre land, perfect for exploring the vibrant Covent Garden and theater district.
Dining
8.0
The dining experience was of a high standard overall, with a great selection of food, but there were some communication issues with the staff.
Facilities
6.0
The hotel offered a variety of facilities but could benefit from better upkeep and communication between staff and guests.
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